Data Protection Policy

Camel1 To Privacy Policy – How Your Information Is Kept Safe

The security of your personal information is our top priority at Camel1 To. This Privacy Policy clearly outlines what data we collect, why we collect it, and how it is kept safe.

Last Updated: January 2026
🔒
Your Data Is Secure

Operated with internationally recognized encryption and security standards.

256-bit
SSL Encryption
GDPR
Policy Compliance
0
Your Data Is Never Sold

Core Pillars of Privacy Protection

How Camel1 To protects your data – in brief.

Industry-Standard Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption — the same level of security used by banks.

256-bit SSL
Your Data is Never Sold

Camel1 To will never sell your personal data to third parties under any circumstances. Partner sharing is strictly limited to service delivery purposes.

No Data Sales
Minimal Data Collection

We only collect the minimum information necessary to provide our services. We do not ask for data we don't need.

Data Minimization
You're in control

You can request to view, correct, download, or delete your personal data at any time.

Full Control
International Standards Compliance

Our privacy policy complies with GDPR and the data protection guidelines of the Curaçao Gaming Commission.

GDPR Compliant
Immediate Breach Notification

In the event of a data breach, we notify affected members within 72 hours and ensure the issue is resolved as quickly as possible.

72-Hour Notice

1. Introduction & Scope

This Privacy Policy Camel1 Toapplies to all Camel1 To services — including the website, mobile application, and other digital platforms. By using Camel1 To, you consent to the processing of your data as described in this Privacy Policy.

We believe data protection is more than a legal obligation – it is an ethical responsibility to our users. Earning and maintaining the trust of millions of users across Bangladesh is our highest priority.

This policy was last updated in January 2026. You will be notified by email if any changes are made.

2. What Information We Collect

Camel1 To collects the following types of information:

Data Type Example Purpose
Identity Information Name, date of birth, NID number KYC Verification
Contact Information Mobile number, email address, physical address Account Management
Financial Data BKash/Nagad number, bank details Payment Processing
Usage Data Betting history, login times Service Improvement
Technical Data IP address, device information, cookies Security Assured
Communication Records Support chat, email correspondence Service Improvement

Passwords are never stored in plain text – they are kept exclusively as encrypted hashes.

3. Why We Collect Your Information

Camel1 To never collects data for the sake of collecting it. Every piece of information has a specific purpose:

  • Account Management: For registration, login, password recovery, and profile management.
  • KYC & Age Verification: To meet legal obligations and protect minors.
  • Payment Processing: To ensure secure deposits and withdrawals.
  • Fraud Prevention: To detect suspicious transactions and multi-account activity.
  • Service Improvement: To analyze user experience and improve the platform.
  • Marketing Communications: To send promotional communications only to users who have given their consent.
  • Legal Obligations: To meet the information requirements of the licensing authority.

4. Data Sharing Policy – Who We Share With and Why

Camel1 To never sells your data. However, certain information may be shared in the following limited circumstances:

  • Payment Provider: bKash, Nagad, bank – only the information necessary to complete transactions.
  • KYC Partner: Identity verification service provider – for verification purposes only.
  • Regulatory Authority: Curaçao Gaming Commission and law enforcement agencies – when required by legal order.
  • Technology Services: Server and infrastructure providers – bound by strict confidentiality agreements.

Information is never shared with advertising agencies, data brokers, or any third party for commercial purposes.

5. Data Protection Measures

Camel1 To uses multiple layers of security to protect your data:

  • Transmission Security: All data transfers are secured with 256-bit TLS/SSL encryption.
  • Storage Security: All stored data is protected with AES-256 encryption.
  • Access Controls: Only authorized personnel can access specific data.
  • Regular Audits: Independent security experts conduct regular system audits.
  • Two-step verification: Suspicious login attempts trigger additional verification.
  • Data Backup: Daily backups are maintained on separate, secure servers.

Keep your password strong and never share it with anyone. If you log in on an unfamiliar device, make sure to log out afterwards.

6. Cookies & Tracking Technologies

Camel1 To uses cookies and similar technologies to improve our services. Below is an overview of the types of cookies we use:

You can disable non-essential cookies from your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

7. Data Retention Period

Camel1 To does not retain any data longer than necessary. Retention periods by data type are outlined below:

  • Account Information: For the duration of your account and up to 5 years after closure.
  • Financial Transaction Records: Up to 7 years as required by legal obligations.
  • KYC Documents: 5 years after account closure (in accordance with regulatory guidelines).
  • Support Conversation: 2 years.
  • Logs & Access Records: 90 days to 1 year.
  • Marketing Consent Records: 3 years after consent is withdrawn.

Once the retention period expires, data is securely deleted or irreversibly anonymized.

8. Your Data Rights

Every member of Camel1 To has the following rights regarding their personal data:

1
Right to Access

You can view any personal information we hold about you, whenever you like.

2
Right to Rectification

You can request corrections to any inaccurate or outdated information.

3
Right to Erasure

You can request deletion of your data unless we are required to retain it by law.

4
Right to Portability

You can download your data in a structured, portable format.

5
Right to Restrict Processing

You can request that we stop using your data for specific purposes.

6
Right to Opt Out of Marketing Communications

You can opt out of promotional communications at any time.

To exercise any of your rights, email us at support@camel1to.com. We respond within 30 days.

9. Minor Protection Policy

Camel1 To strictly does not serve anyone under the age of 18. Our measures to protect minors include:

  • Date of birth is verified during registration, and sign-ups are not approved for users under 18.
  • When in doubt, proof of age is mandatory as part of the KYC verification process.
  • We never collect or process data belonging to minors.
  • Any account found to belong to a minor is closed immediately and the balance is refunded.

If a parent or guardian suspects their child is using Camel1 To, please contact us at support@camel1to.com.

10. Contact & Filing a Complaint

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch using the details below:

  • Email: support@camel1to.com (Privacy Inquiries)
  • Live Chat: Available 24/7 on the website
  • Response Time: 5 business days for standard requests, 24 hours for urgent matters

If you are not satisfied with our resolution, you may file a complaint with the Curaçao Gaming Commission. Our support team can guide you through the process.

Data deletion requests are typically completed within 30 days. If data must be retained for legal reasons, you will be informed accordingly.

Privacy FAQs

Frequently asked questions.

For minor account details, you can make limited changes directly from your profile settings. However, sensitive information such as your name, date of birth, or mobile number requires assistance from our support team, as these are tied to KYC verification. To request a change, contact us via live chat or at support@camel1to.com. Please provide supporting documents for the new information (e.g., new SIM registration or updated NID). Changes are typically processed within 3–5 business days. If your mobile number changes, two-step verification will need to be reset.

Camel1 To's responsible gaming tools are available under the "Responsible Gaming" section in your account settings. From there, you can set: daily/weekly/monthly deposit limits (e.g. a maximum of ৳5,000 per week), session time limits (e.g. a maximum of 2 hours per session), and loss limits. Reducing a limit takes effect immediately, but increasing one requires a 7-day waiting period — this is intentional, to prevent impulsive decisions. You can also take a temporary break or opt for self-exclusion. For more details, visit our Responsible Gaming View the page.

Your Information Is Safe With Us

Join Camel1 To with Confidence

With industry-standard security, full transparency, and top-tier service in Bangla, Camel1 To is always here for you.

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